Terms of use

1. Nature of the service

"Top Đir" is a digital platform for publishing listings and connecting users who independently choose to contact each other regarding a listing.

"Top Đir" does not provide, organize, contract or perform transport. It does not set prices, suggest compensation, charge user agreements or take commission from user agreements.

2. Service provider and contact

The service is provided by Top Đir j.d.o.o. (full registered name: Top Đir jednostavno društvo s ograničenom odgovornošću za oglašavanje i marketing), Ulica Hermana Bužana 29, 10000 Zagreb, Republic of Croatia, Croatian tax number (OIB): 20851512243.

The company is registered with the Commercial Court in Zagreb under registration number (MBS) 081728397 and EUID HRSR.081728397. Its share capital is EUR 10.00 and is fully paid. The director is Branimir Lozo.

The support and complaints contact is podrska@topdir.hr, and the general contact is info@topdir.hr.

3. Email address for registration

Use an email address you will continue to have access to for a new account. Registrations from known disposable or temporary email domains may be rejected to prevent abuse. A domain check does not verify a user's identity or replace email confirmation.

Legitimate aliases and email forwarding addresses are not prohibited in themselves. If you believe a domain was incorrectly blocked, request a review at podrska@topdir.hr. This new-registration check does not by itself delete existing accounts or prevent sign-in or password recovery.

4. User age

Top Đir is intended for people aged 18 or over. Minors may not open an account, publish listings or send offers. During sign-up, users confirm that they are at least 18.

5. Non-commercial use and sharing of actual costs

The platform is intended solely for occasional, non-commercial arrangements between individuals. Only a reasonable contribution to the actual and direct costs of one shared trip is permitted, without profit or any other economic benefit for the user.

The platform must not be used for systematic or repeated provision of a market service, sale of tickets or places, profit-making, carriage of persons or items as a business activity, or advertising taxi, courier, delivery, postal, logistics or similar services.

Any compensation is agreed and settled directly between users. Top Đir does not determine, charge, transfer, guarantee or collect it and takes no commission; each user is responsible for ensuring that their arrangement, status and obligations comply with applicable law.

6. Fee

When paid benefits are enabled, the price of one Đir or the total price of the selected permitted quantity applies only to the digital right to publish a listing under the Đir lifecycle rules. It does not depend on distance, number of people, date, time or agreed compensation.

Any agreement about costs, compensation, time, location, direction, items or other conditions is made exclusively between users.

7. Đirs, listing publication and Đir returns

These rules describe how Đirs are used to publish listings on Top Đir, when a Đir is allocated to a listing, when it is considered used and when it may be returned to the user.

In the current free phase there are no purchases or consumption of paid Đirevi. Descriptions of future paid options are not an offer to purchase now or confirmation that replacement Đir grants are available. Support for an arrangement problem is available regardless of payment.

8. What Đirs are

Đirs are credits for publishing listings on the Top Đir platform.

One Đir enables the publication of one listing on the platform, in accordance with the platform rules and these Terms of use.

A purchased Đir does not expire. A promotional, referral or goodwill Đir may have a clearly stated expiry or special limitation. A Đir returned after a listing without an accepted offer keeps its source and the rules attached to that source.

For clarity, Đirs have the following limitations:

• they are not money
• they are not electronic money
• they are not cryptocurrency
• they are not a tradeable token
• they do not represent a right to cash payment
• they may be used only within the Top Đir platform for listing publication and related functionality supported by the platform
• they may not be transferred to other users
• they may not be sold
• they may not be exchanged for money
• they may not be used outside the Top Đir platform, unless Top Đir expressly enables otherwise through official platform functionality

9. Listing price and personal 30-day tiers

Listings are free during the promotional period and there is no retroactive charge. Real completed activity is still recorded in the shadow calculation so a user can earn a better tier for the start of the paid phase.

When payments are enabled, the purchase price of one Đir depends on the user's tier: Start is EUR 4.50, Active is EUR 3.50 and Top is EUR 2.50. The same unit price applies to every purchase throughout the current cycle. There is no pack discount, subscription or automatic renewal. The final localized unit price, quantity, total and currency are shown before purchase confirmation.

The first personal calculation cycle lasts exactly 30 days and starts with the first listing actually published. Each later cycle follows immediately after the previous one, regardless of when the user publishes again. The price remains locked throughout the cycle and the counter resets to zero at the start of the next cycle.

From 0 to 2 successful listings keeps the EUR 4.50 entry price for the next cycle. From 3 to 5 earns EUR 3.50, and 6 or more earns EUR 2.50. Tiers may be skipped: six successful listings in one cycle can move a user directly from the entry tier to the best tier.

A listing earns at most one point only after at least one arrangement linked to it is marked completed in the app, regardless of seats or arrangements. A cancelled, expired or incomplete listing earns no point. The source of the Đir, or the fact that publication was free during the promotion, does not change this rule.

The tier earned in the final promotional cycle carries into the first paid cycle. Promotional activity is never charged retroactively.

10. Balance, top-ups and stock limit

A user may buy several individual Đirs in advance at the unit price of their current tier. Purchased Đirs are added to the balance and do not expire.

An account may hold no more than six unused purchased Đirs at once. The limit includes available purchased Đirs, purchased Đirs reserved for active listings and quantity in an unfinished purchase. Promotional, referral and goodwill Đirs do not increase this purchased stock.

When the stock is below six, the user may buy only the quantity needed to reach six. A pricing-tier change does not change Đirs already purchased and does not create a right to a surcharge or refund of the price difference.

A Đir return to the balance is not a cash refund. Statutory withdrawal rights, incorrect or duplicate charges and other mandatory consumer rights are handled separately and cannot be excluded by balance rules.

If a user already has an available Đir, the platform uses it for publication before offering a new purchase. The 1/5/10 packs, free tenth listing programme and Đir 30 are not part of the current pricing model.

11. Top Điraš: community five-star ratings and timed bonus

Top Điraš is a community reputation badge, not a driving, transport, courier or other professional achievement. One step is one final, visible five-star rating received after a separate completed arrangement. If one listing has several completed arrangements and different participants give five stars, every such rating counts separately.

The reviewer may correct the rating and comment once before 15 minutes have elapsed from the first submission, using server time. During this window a five-star rating is pending and does not enter the Top Điraš total. Exactly when the window closes, the last saved rating becomes final and the reviewer can no longer change it through the normal edit flow: a five changed to a lower rating does not count, while a lower rating changed to five counts only then.

Every 50 final, valid five-star ratings lock one bonus round and start the next round at 0/50. A normal rating edit cannot later take away the locked round. Partial progress, such as 23/50, has no expiry date: time passing or a new 30-day activity cycle does not erase it, and it continues from the confirmed number. It can decrease only if Top Đir hides a rating or determines it is invalid after review. A hidden, reversed, false, manipulated or otherwise invalid rating does not count; established abuse may lead to separate benefit revocation or account action.

Each bonus period provides 180 days with EUR 0.50 off the price of one Đir in every activity tier: EUR 4.00, EUR 3.00 or EUR 2.00. If the previous bonus is still active, the new 180 days are added to its existing end date; if it has expired, the new period begins when it is earned. It applies to new orders opened while active; a locked price quote remains valid for up to 15 minutes. It does not reprice previously purchased Đirs and creates no right to a refund of the difference.

Bonus periods earned during the free promotional period remain recorded and are scheduled consecutively from the moment paid purchasing is enabled, without overlap or lost days. The app shows the exact start, end, number of earned periods and remaining benefit time.

12. Allocating a Đir when publishing a listing

When a user publishes a listing that becomes publicly visible on the platform, one Đir is allocated to that listing.

The allocated Đir is temporarily separated from the user's available balance and tied to the specific listing, date and time stated in the listing.

One Đir applies to one listing publication, regardless of how many spots, items or possibilities are stated in that listing, if such a listing is allowed by the platform rules.

Each listing must relate to one specific date, time and arrangement. It is not allowed to use one listing to hide recurring, permanent or serial arrangements, including descriptions such as "every day", "every week", "recurring arrangement", "permanent arrangement" or similar wording.

13. When a Đir is considered used

An allocated Đir is considered used when the listing author accepts an offer or counteroffer and an arrangement is confirmed between users.

An arrangement is confirmed when the listing author accepts another user's offer or counteroffer and the system records the arrangement within the platform.

At the moment the arrangement is confirmed, the allocated Đir changes to a used Đir.

After an offer or counteroffer has been accepted and the arrangement has been confirmed, the Đir is used. A later cancellation, withdrawal, no-show, dispute or an arrangement that does not happen does not by itself return that Đir.

Top Đir does not automatically determine fault for cancellation, does not guarantee completion of an arrangement and does not automatically decide which party is responsible for a failed arrangement.

A report about the other party may lead to a safety review or account measures. A report or cancellation by itself does not grant a new Đir. A user may describe a specific case to support and request a separate review of a possible discretionary goodwill Đir; the used Đir remains used and the user's statutory rights are not restricted.

14. When a Đir is returned to the user

An allocated Đir is returned to the user if no offer or counteroffer is accepted before the listing expires or is closed, according to the platform rules.

Đir returns in these cases apply to situations where no offer or counteroffer has been accepted and no confirmed arrangement has been created within the platform.

• no one sent an offer for the listing by the time stated in the listing
• one or more users sent an offer or counteroffer, but the listing author did not accept any offer
• the listing author declined all received offers
• users withdrew their offers before acceptance
• a user sent a counteroffer, but the listing author did not accept it
• the listing expired without an arrangement being created
• the listing author removed the listing before an arrangement was created
• because of a technical platform error, the listing could not be properly shown publicly

15. Cancellation after a confirmed arrangement does not return the Đir

If an offer or counteroffer has been accepted and the arrangement has been confirmed, the used Đir is not returned because the arrangement is later cancelled.

The later outcome of communication, a no-show or a dispute between users does not create an entitlement to a replacement Đir. A user may report the specific circumstances to support and request a separate review of a possible goodwill Đir; its outcome is not guaranteed in advance.

A Đir is also not returned automatically if the listing, offer, counteroffer or user behavior violates the Terms of use, Community Rules or attempts to bypass the platform rules.

In such cases, Top Đir may keep the allocated Đir, place the case under review, limit the user account or take other measures under the Terms of use and Community Rules.

• the listing author accepts another user's offer or counteroffer
• an offer or counteroffer is accepted through available platform functionality
• the system records that an arrangement has been confirmed
• one party later cancels after the arrangement was confirmed
• attempting to publish a recurring or permanent arrangement through one listing
• attempting to use one listing for multiple different dates or times
• entering or attempting to exchange contact details through a public listing, profile, offer or counteroffer
• inviting users to arrange outside the platform before an offer or counteroffer is accepted
• inappropriate, misleading, false or suspicious content
• abuse of the Đirs, offers, counteroffers or returns system

16. Messages and contact between users

Sending an offer does not represent a confirmed arrangement.

Inbox becomes available only after an accepted offer or counteroffer and is used for practical arrangement details.

Before an arrangement is confirmed, users can send offers and counteroffers through the platform, and the listing author can accept or decline them. Private messages open only after confirmation.

After an offer or counteroffer is accepted, users may voluntarily share their own contact details in private Inbox messages at their own risk. We recommend keeping communication in the app for a clear record of the arrangement. Contact details and invitations to arrange outside the app remain prohibited in public listings, profiles, offers and counteroffers, and in requests to reopen a closed conversation before that request is accepted. Never send passwords, one-time codes or card details. This recommendation does not exclude the platform's legal obligations or users' rights.

For a listing with an exact time, new messages remain available until 2 hours after that time; the ‘any time on this date’ option remains available until 04:00 the next morning in Europe/Zagreb time. Marking an arrangement completed or cancelling it immediately closes regular messaging. If an item was left behind, either participant may make one request within 7 days of the scheduled time or the end of the listing date to reopen the same conversation. The other person has 24 hours to respond, and acceptance opens the conversation for 48 hours with no message-count limit; a declined, unanswered or used request cannot be repeated.

Top Đir is not a party to the arrangement and does not organize, guarantee, or carry out arrangements between users.

17. Cancellation after an arrangement is created

Either party may cancel a confirmed arrangement before its scheduled time. Cancellation more than 60 minutes before that time is regular; cancellation during the final 60 minutes is late and is recorded as a reputation signal without automatically assigning fault.

From the scheduled time stated in the listing, the arrangement can no longer be cancelled. For a listing without an exact time, the deadline is the end of the stated calendar day in Europe/Zagreb time.

If either party cancels a confirmed arrangement, the Đir remains used and is not returned because of the cancellation. A cancelled arrangement cannot be marked complete and cannot be rated; its history and safety trail remain available.

If a user believes that the other party seriously violated the arrangement, Community Rules or Terms of use, the user may report the issue to support or through available platform tools.

A safety measure against the other party and a decision about a possible goodwill Đir are separate decisions. Neither a report nor a sanction by itself grants a Đir, and an approved goodwill Đir does not by itself establish the other party's fault.

18. Complaints, separate review and monetary refunds

You can report a specific problem with a confirmed arrangement through My arrangements no later than 7 days after its scheduled time, completion or cancellation, depending on what happened. Include a short description; do not send passwords, one-time codes, card details or copies of identity documents.

The 7-day limit applies only to opening a case about that arrangement in the app. It does not apply to the built-in report of a listing, user, conversation or message, or restrict a written complaint about Top Đir's service or other rights under applicable law. For such a complaint, an account-access problem or help without an available reference, email podrska@topdir.hr; we may need a safe check of your connection to the account or arrangement before disclosing private information.

Support may request necessary clarification and consider relevant platform records and statements from the users involved. A report, the other party's failure to respond or conflicting statements are not automatic proof of fault. The individual review outcome and reasons for the decision are communicated to the user. If you believe a decision is incorrect, you may ask for reconsideration and explain your disagreement; new evidence is not required to review a possible mistake. Reconsideration does not guarantee a different outcome or restrict statutory routes of redress.

A return or goodwill Đir enables further use of the platform; it is not a monetary refund, a payment of compensation between users or a guarantee that an arrangement will happen. Such a grant does not replace a statutory right to a monetary refund where one exists.

A request for a monetary refund of any Đir purchase is handled separately, under the purchase channel's rules and applicable law. For a Google Play purchase, the developer can also issue a refund through the store's available tools; Apple decides on requests submitted to Apple under its own process. Top Đir support remains a contact for the problem, without promising that the store will approve every request.

These automatic-return and goodwill rules do not limit users' mandatory statutory rights, the right to complain or other refund rights arising from defects in or non-performance of Top Đir's service. During the free promotional period there are no paid Đir purchases or retroactive charges for that use.

19. Review, abuse and limitations

Top Đir may monitor usage patterns to protect users, prevent abuse and preserve fair use of the Đirs system.

If Top Đir determines or suspects abuse, it may temporarily limit certain account functionality, place a Đir return under manual review, deny a Đir return, remove or hide a listing, warn the user, suspend the account or take other measures in accordance with the Terms of use and Community Rules.

The platform may limit the number of offers or counteroffers a user can send for the same listing to protect users and prevent abuse.

Top Đir will not automatically limit a user only because the user often publishes listings or declines certain offers. Measures may be taken when there is a wider behavior pattern indicating abuse, rule circumvention or unfair use of the platform.

• frequent listing publication without accepting offers
• frequent Đir returns without an arrangement being created
• frequent rejection of all offers with suspicion of arranging outside the platform
• frequent listing removal after receiving offers
• attempts to exchange contact details through public listings, profiles, offers or counteroffers
• reports by other users
• repeating the same or similar listings in a way that indicates rule circumvention

20. Promotional, return and goodwill Đirs

Top Đir may grant promotional, return or goodwill Đirs in certain situations, including campaigns, referrals, technical difficulties, customer support or special benefits.

After a confirmed arrangement, we do not return the used Đir because of a cancellation, no-show or dispute. At the user's specific request, support may separately consider a discretionary goodwill Đir, taking into account the account of events, available platform records, statements from the users involved, a possible technical error and earlier decisions in the same case. A grant is not guaranteed, does not change the history of the used Đir or cancelled arrangement and is not a monetary refund.

For the same originally used Đir, at most one discretionary replacement Đir may be approved after review for the user whose Đir was used. Multiple reports or related arrangements do not increase that number. Such a replacement does not create a new routine entitlement to another replacement Đir; this limit does not apply to mandatory statutory remedies or monetary refunds.

Before a discretionary grant, the source of the use and previous decisions for the same case are checked. Repeated or related requests may require additional review, but do not by themselves prove abuse. Granting a replacement Đir does not itself earn a pricing-tier point; a point arises only when the corresponding listing is completed under the personal 30-day-cycle rules.

Such Đirs may have special usage rules, expiry periods or limitations if stated when they are granted.

Top Đir reserves the right to deny, revoke or place under review the grant of promotional, return or goodwill Đirs if abuse is suspected.

21. Top Đir's relationship to user arrangements

Top Đir is a platform for publishing listings and connecting users.

Top Đir does not organize transport, sell tickets, determine compensation between users, guarantee completion of arrangements, act as a carrier, delivery service, courier service, payment intermediary between users, escrow service or payout platform.

Users arrange all practical details directly with each other and are independently responsible for their own decisions, behavior and fulfillment of what they agree.

22. Identity verification for participation

Registration, sign-in, browsing and drafting do not require identity verification, subject to other access rules. Publishing any listing type and sending an offer or counteroffer require successful identity verification first. On acceptance, the server rechecks verification for both participants.

Start verification in My profile. If it is pending, declined or temporarily unavailable, browsing remains available, but the listed actions require successful verification. This update does not delete existing arrangements or messages. For problems or disputed decisions contact podrska@topdir.hr.

Identity verification reduces opportunities for abuse but does not guarantee conduct, safety or completion. It is not a professional licence or a check of authorisation to provide transport.

23. OG-raš: lifetime best base tier

OG-raš is earned after 100 separate completed arrangements for which the user received a valid, visible, final rating of 4 or 5. Listing authors and respondents qualify equally, across all listing types and route lengths. Each arrangement counts once per recipient; self-ratings do not count. Earlier valid ratings also qualify.

A rating becomes final 15 minutes after its initial submission, with the existing right to one correction. Confirmed partial progress has no expiry. Hidden, invalid, fabricated or manipulated arrangements and ratings do not count.

The earned status grants a lifetime base price of EUR 2.50 per Đir. This overrides ordinary 30-day tiers for new purchases from the moment it is earned, without a monthly activity requirement. Inactivity and subsequent lower ratings do not remove an earned status. The benefit is tied to the account, is not transferable and does not require service after the account or platform closes. Established abuse may lead to a separate, reasoned revocation with the right to contact support for review.

Top Điraš remains separate: every 50 final valid five-star ratings earn an additional EUR 0.50 discount for 180 days. OG-raš plus an active Top Điraš bonus costs EUR 2.00; after that bonus expires the price returns to EUR 2.50. Four-star ratings do not advance the five-star counter. For example, 51 fours and 49 fives earn OG-raš; the next final five earns the first Top Điraš bonus.

During the free period, progress counts without any charges. The benefit does not reprice previously purchased Đirs or create refunds of the difference. OG-raš is a community reputation badge, not a guarantee of safety, identity or professional qualification. Permitted non-commercial-use rules still apply.

24. Available spots in a listing

For certain types of listings, the listing author may provide the number of available spots.

The number of available spots in a listing is informational and provided by the listing author. Top Đir does not guarantee spot availability, organize arrangements or sell tickets. Users agree the details directly with each other.

The number of available spots is informational and is provided by the listing author. It may change depending on offers, accepted arrangements, listing updates or other circumstances.

Displaying the number of available spots does not represent a reservation, ticket sale, guarantee of availability, confirmation of an arrangement, or an obligation of Top Đir to organize, confirm or carry out any arrangement between users.

An offer sent by a user does not mean that a spot is reserved or that an arrangement has been created. An arrangement is confirmed only when the listing author accepts the offer or counteroffer.

Top Đir does not guarantee the accuracy, availability or final completion of any arrangement described in a listing. Users arrange all practical details directly with each other and are solely responsible for their own decisions and actions.

In the public listing view, Top Đir may display the number of available spots, but is not required to display the total number of spots, the number of already accepted arrangements or other internal listing data.

25. Items and bags

"Top Đir" is not a courier service, delivery service, postal service, logistics operator or provider of item transport.

The author must describe the item truthfully and make sure it is allowed. Drugs and narcotics, weapons, ammunition, explosives, stolen or counterfeit items, dangerous, toxic or radioactive materials, and anything prohibited by law or the Community Rules are not allowed.

Users arrange the exact place and method of handover directly in Inbox after an offer is accepted. They remain responsible for safekeeping and the risk of loss, damage, delay or non-completion; "Top Đir" does not take possession of, store, track or insure items and does not compensate either party.

26. User responsibility

Users are responsible for listing accuracy, communication, compliance with laws, traffic rules, tax obligations and all safety rules.

"Top Đir" is not responsible for agreed compensation, user behavior, changed plans, delays, cancellations, misunderstandings, private agreements or circumstances outside the listing publication service.

27. Rating respect for an arrangement

A rating concerns the user and how that user respected an arrangement made through Top Đir and the Community Rules. It is not a rating of a ride, transport service, driver, passenger or delivery, and does not mean that Top Đir confirmed that a trip or handover actually occurred.

A rating is available only to participants in an arrangement that the system allows to be marked complete. A cancelled arrangement cannot be rated. Top Đir technically limits ratings to linked accounts and one record per user and arrangement and may moderate manipulative or prohibited content.

Ratings help keep the community safer and fairer. They must be submitted in good faith and concern the user's conduct in connection with the specific arrangement.

28. Changes to the Terms and notice

When opening an account, the user accepts the Terms of use and Community Rules then in force. Top Đir gives understandable notice of later changes inside the app and, once official e-mail delivery is active and applicable, by message to the account e-mail address.

Ordinary clarifications and non-material changes do not automatically require another acceptance click. Renewed express acceptance may be required when necessary because of a material change, a changed legal basis or applicable law.

29. Moderation and safety

"Top Đir" may restrict, temporarily suspend or permanently remove an account in case of abuse, false identity, threats, harassment, fraud, rating manipulation, false reports or other rule violations.

Reports are handled reasonably, documented and without discrimination. Admin access to communication is possible only in justified safety and moderation cases.